Terms and Conditions

Last Updated: August 2026

Welcome to Nienie’s Cakes N More. These Terms and Conditions govern your use of our website, products, and services. By placing an order with us, you agree to these terms.

1. About Us

Nienie’s Cakes N More is a registered food and confectionery business specializing in:

• Cakes and desserts
• Parfaits and yoghurts
• Natural drinks
• Small chops
• Pastries
• Meal trays and food packages
• Surprise packages and gift items
• Event catering services

2. Orders

Order Confirmation

All orders are subject to availability and confirmation.

An order is considered confirmed when:

• Full payment is received, or
• An agreed deposit has been paid, and
• Order details have been approved by the customer.

Custom Orders

For customized cakes, pastries, and event orders:

• Customers must provide accurate details.
• Design references are accepted for inspiration only.
• Finished products may differ slightly from reference images due to artistic interpretation and ingredient availability.

3. Pricing

All prices are displayed in Nigerian Naira (₦).

Prices may change without prior notice. However, confirmed orders will be charged at the agreed price at the time of booking.

Additional charges may apply for:

• Rush orders
• Special designs
• Premium ingredients
• Delivery outside designated areas

4. Payments

We accept secure payments through approved payment channels.

Orders will not be processed until payment has been received and verified.

For large orders and event catering services, a deposit may be required before production begins.

5. Delivery Policy

Delivery Time

We make every effort to deliver orders on time. However, delays may occur due to:

• Traffic conditions
• Weather conditions
• Security issues
• Unforeseen circumstances beyond our control

Customer Responsibility

Customers must provide:

• Correct delivery address
• Active phone number
• Available recipient at delivery location

Additional delivery fees may apply if redelivery becomes necessary due to incorrect information.

6. Collection Policy

Customers choosing pickup must collect orders within the agreed time.

Nienie’s Cakes N More is not responsible for product quality issues resulting from delayed collection or improper transportation after pickup.

7. Refund and Cancellation Policy

Custom Cakes and Personalized Orders

Because custom products are made specifically for each customer:

• Deposits are non-refundable.
• Cancellation fees may apply once production has started.

Standard Products

Refund requests may be considered if:

• An incorrect item was delivered.
• The product was damaged before delivery.
• The issue is reported within 24 hours of receiving the order.

Supporting photographs may be required.

8. Food Allergies and Dietary Requirements

Customers must inform us of any:

• Food allergies
• Dietary restrictions
• Ingredient sensitivities

While we take precautions, our products are prepared in facilities that may process:

• Milk
• Eggs
• Wheat
• Nuts
• Soy
• Other allergens

We cannot guarantee an allergen-free environment.

9. Product Storage and Consumption

For best quality:

Cakes and Desserts

• Refrigerate when necessary.
• Consume within recommended periods.

Parfaits and Yoghurts

• Keep refrigerated.
• Consume within stated shelf life.

Meals and Small Chops

• Consume fresh or refrigerate immediately.
• Reheat appropriately before consumption if required.

Nienie’s Cakes N More is not liable for quality issues resulting from improper storage after delivery or pickup.

10. Product Images

Product photos displayed on our website and social media are intended to represent our products accurately.

Due to handmade production, slight variations in:

• Color
• Decoration
• Presentation
• Packaging

may occur.

11. Intellectual Property

All content on this website, including:

• Logos
• Images
• Graphics
• Product descriptions
• Text content

belongs to Nienie’s Cakes N More and may not be copied, reproduced, or used without written permission.

12. Limitation of Liability

Nienie’s Cakes N More shall not be liable for:

• Indirect losses
• Consequential damages
• Delivery delays beyond our control
• Customer-provided incorrect information
• Improper handling or storage after delivery

Our maximum liability shall not exceed the amount paid for the affected order.

13. Privacy

Customer information is collected solely for:

• Order processing
• Customer communication
• Delivery fulfillment
• Service improvement

We do not sell customer information to third parties.

For more information, please review our Privacy Policy.

14. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time without prior notice.

The latest version will always be available on our website.

15. Contact Information

If you have questions regarding these Terms and Conditions, please contact:

Nienie’s Cakes N More

Phone/WhatsApp: 09029306909
Email: nieniescakesnmore@gmail.com
Address: Magboro Road Along Cele Bus Stop, Ogun/Lagos State

Thank you for choosing Nienie’s Cakes N More. We appreciate your trust and look forward to serving you with delicious cakes, pastries, meals, drinks, and catering services.