Shipping & Delivery Policy
Last Updated: August 2026
Shipping & Delivery Policy for Nienie’s Cakes N More
At Nienie’s Cakes N More, we are committed to delivering fresh, delicious, and high-quality products to our customers in a timely and professional manner. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website, WhatsApp, and other ordering channels.
Delivery Coverage Areas
We currently deliver to:
- Magboro
- Mowe
- Berger
- Ojodu
- Ikeja
- Lagos Mainland
- Lagos Island
- Selected locations within Ogun and Lagos States
If your location is outside our standard delivery areas, please contact us before placing your order to confirm availability and delivery charges.
Order Processing Time
Orders are processed after payment confirmation.
Standard Orders
Most standard orders are processed within:
- 1 to 24 hours after payment confirmation
Custom Cakes & Special Orders
Customized cakes, catering trays, and large event orders may require:
- 24 to 72 hours preparation time
- Longer preparation periods depending on complexity and quantity
Customers are encouraged to place custom orders in advance.
Delivery Schedule
Deliveries are made during our regular business hours.
Delivery times may vary depending on:
- Order volume
- Traffic conditions
- Weather conditions
- Delivery location
- Public holidays
While we strive to meet all estimated delivery times, delays may occasionally occur due to circumstances beyond our control.
Delivery Fees
Delivery fees are calculated based on:
- Delivery location
- Distance
- Order size
- Special delivery requirements
The applicable delivery fee will be communicated before order confirmation where necessary.
Same-Day Delivery
Same-day delivery may be available for selected products and locations.
Availability depends on:
- Product availability
- Time of order placement
- Delivery destination
Customers should contact us early to increase the likelihood of same-day delivery.
Customer Responsibilities
To ensure successful delivery, customers must provide:
- Accurate delivery address
- Correct phone number
- Active WhatsApp number (where applicable)
- Recipient availability during delivery
Nienie’s Cakes N More will not be responsible for delays caused by inaccurate customer information.
Failed Delivery Attempts
If a delivery cannot be completed because:
- The recipient is unavailable
- The address is incorrect
- The customer cannot be reached
Additional delivery charges may apply for redelivery.
Product Quality During Delivery
We take every reasonable step to ensure products arrive fresh and in excellent condition.
Our products are:
- Carefully packaged
- Properly handled during transportation
- Prepared under hygienic conditions
Customers should inspect their orders upon receipt and report any concerns immediately.
Pickup Orders
Customers may choose to collect their orders directly from our designated pickup location.
Pickup details will be communicated once the order is ready.
After pickup, responsibility for product handling and storage transfers to the customer.
Delivery Delays
Although we work hard to meet estimated delivery times, Nienie’s Cakes N More shall not be held liable for delays caused by:
- Traffic congestion
- Extreme weather conditions
- Road closures
- Security issues
- Public emergencies
- Other events beyond our reasonable control
Contact Information
For delivery inquiries, order tracking, or support, please contact:
Nienie’s Cakes N More
Phone/WhatsApp: 09029306909
Email: nieniescakesnmore@gmail.com
Address: Magboro Road Along Cele Bus Stop, Ogun/Lagos State
Thank you for choosing Nienie’s Cakes N More. We appreciate your trust and look forward to serving you with freshly prepared cakes, meals, pastries, drinks, desserts, and catering services delivered with care.
